Frequently Asked Questions

If you have questions regarding your Vanilla Gift Card, please read below or call Customer Care.

Simply present your Gift Card at the time of payment. Press "credit" on the keypad and sign the receipt. If you wish to use your Card for a debit transaction, you will need to select a PIN of your choice for your Card. See the FAQ below to learn more about selecting your PIN. As you use your Card, the balance is reduced by the full amount of each purchase including taxes, charges, and other fees, if any. You can use your Gift Card to pay the full amount of the purchase and applicable taxes, as long as the balance on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance by using two payment methods, you must notify the merchant before completing the transaction.

Yes. Financially, your Vanilla Gift Card operates no differently when you use it as a debit card; you are just required to enter a PIN. You create your Gift Card PIN, so be sure to choose a number you will not forget. You will create your Card PIN at its first use. Present your Gift Card to the cashier and select "debit" on the keypad. Enter a 4-digit PIN of your choice. This number will be your PIN for all future transactions. 

Your Vanilla Gift Card is activated as soon as it is purchased. Be sure to sign the back of your Card as soon as you receive or buy it. We recommend you write down the Card number and the Customer Care number on a separate piece of paper in case your Gift Card is lost or stolen. Please keep this information in a safe and secure place.

Sign to your account by visiting the Manage Card page or call the number listed on the back of your Card. Remember, most merchants are unable to check your balance so please be aware before you spend. 

You can use your Vanilla Gift Card anywhere Visa debit cards, Debit Mastercard or Discover is accepted within the fifty United States and District of Columbia. The Vanilla Gift Card cannot be used at merchants outside the United States, including Internet and mail order/telephone order merchants.

The Vanilla Gift Card cannot be used at ATMs or to get cash back at the point of sale.

No, your Vanilla Gift Card cannot be used to pay for recurring billing or monthly subscriptions.

Yes! Enjoy using your Vanilla Gift Card to shop any online merchant within the United States and District of Columbia where Visa debit cards, Debit Mastercard or Discover cards are accepted, as applicable. To shop online, you will need to assign a ZIP Code to your Card. Simply sign in to your account by visiting the Manage Card page. Please remember, you will only be able to shop online with merchants in the United States and District of Columbia.

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 3 days.

To shop online or pay at the pump, you need to assign a ZIP code to your Card. Simply sign in to your account and visit the "Assign ZIP Code" page. Here you can register your ZIP Code for the first time or update your existing ZIP Code. 

If you believe your Gift Card is lost or stolen, please notify Customer Care IMMEDIATELY. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Contact Us

If you have questions about your Card or need to request a replacement Card, please contact Customer Care.

Select your card type to find the respective Customer Care contact information.

Tip: Your Customer Care number is located on the back of your Card.

If your Card was purchased at Walmart, Walmart.com or Sam's Club, or begins with 515462, please call 1-800-680-5938.

If your Card was purchased in Puerto Rico, or begins with 534771, please call 1-866-585-8338.

All Other Cards, please call 1-800-680-5941.

Or write to:

Vanilla Mastercard® Gift Card
Customer Care
PO Box 826
Fortson, GA 31808

To reach a Customer Care Representative call 1-800-571-1376.

Or write to:

Vanilla Visa® Gift Card Customer Care
PO Box 826
Fortson, GA 31808

To reach a Customer Care Representative call 1-800-698-3436.

Or write to:

Vanilla Discover® Gift Card Customer Care
PO Box 826
Fortson, GA 31808

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